Frequenty Asked Questions
1. Ordering and Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) and online payments through Stripe. All payments are processed securely using encrypted connections to protect your information.
Q: Can I change or cancel my order after placing it?
A: Yes, you can request changes or cancellations within 24 hours of placing your order. After this period, your order may already be in production and cannot be modified. Please contact us at sale@mensoccerjerseys.com for assistance.
Q: Will I be charged additional fees for my payment?
A: No, we do not charge additional fees for using any of our payment methods. However, your bank or payment provider may apply a transaction fee depending on your location.
2. Shipping and Delivery
Q: Where do you ship from?
A: Our products are processed and shipped from multiple fulfillment centers globally to ensure fast and reliable delivery.
Q: How long does shipping take?
A:
- Processing time: 1-3 business days
- Shipping time:
- Free Shipping: 9-15 business days
- FedEx: 5-9 business days
Please note: Total Delivery Time = Processing Time + Shipping Time
Q: How much does shipping cost?
A: We offer free shipping on all orders worldwide.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are unused, unworn, and in their original condition. For detailed terms, please refer to our Refund and Return Policy.
Q: How can I request a return?
A: Please contact our customer support team at sale@mensoccerjerseys.com with your order number and reason for the return. We will guide you through the return process.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5-7 business days after the returned item is received and inspected. The refund will be issued to your original payment method.
4. Product Information
Q: What if I receive a damaged or defective product?
A: If your item arrives damaged or defective, please email us at sale@mensoccerjerseys.com within 7 days of receiving your order. Include your order number and photos of the issue, and we’ll resolve it as soon as possible.
5. Account and Contact Information
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders and access exclusive offers.
Q: How can I contact customer support?
A: You can reach us via email at sale@mensoccerjerseys.com or through the Contact Us page on our website. Our team is available to assist you.
Miscellaneous
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Please note that shipping times may vary depending on your location.
Q: Are there any additional taxes or duties?
A: Taxes and duties depend on your country’s regulations and are not included in the order total. Any applicable fees are the responsibility of the customer.